FAQ

Delivery & Ordering

WHEN WILL I RECEIVE MY ORDER?

It takes our team 7 to 25 business days to process your order, manufacture your products, and deliver them (free of charge). We make every effort to ensure you receive your order as quickly as possible, without compromising the quality of our products.

HOW MUCH DOES DELIVERY COST?

We ship our products worldwide. There is no minimum order quantity requirement, and all our deliveries are free (excluding overseas territories).

MY ORDER IS NOT COMPLETE

If your order includes multiple items, they may be shipped separately, depending on stock availability and shipping warehouses. Don't worry, your package will arrive shortly.

I HAVE NOT RECEIVED MY ORDER

Having trouble with the Post Office? Lost, broken, or destroyed package? With our secure delivery, Lampe de Nuit® handles disputes for you. Customer satisfaction is our priority. We don't blame the carrier and leave you to "fight on your own." We assume full responsibility by immediately sending you a new package at our expense.

Please do not hesitate to contact us by email at info@lampedenuit.com: our team will do its utmost to meet your expectations.

OVERSEAS FRANCE (DOM-TOM)

Deliveries to overseas France (DOM-TOM) are generally longer (up to 2 months from the date of order) in order to remain financially accessible. An additional cost for delivery will be requested for the following countries:

- Guadeloupe
- Guyana
- Reunion Island
- Martinique
- Mayotte
- New Caledonia
- Saint-Barthélemy
- Saint Pierre and Miquelon
- Saint-Martin
- Wallis and Futuna
- French Polynesia

Cancellation & Return

CAN I CHANGE MY ORDER?

Yes, as long as your order is not “processing”.

CAN I CANCEL MY ORDER?

It is absolutely possible to cancel your order! If the order is already being prepared, however, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by email at info@lampedenuit.com: our team will do its utmost to meet your needs!

I WISH TO RETURN AN ITEM

We can only accept returns if the product is defective. Our items undergo strict quality control checks before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product in question (in the original packaging if possible) to info@lampedenuit.com along with your order number. To be eligible for a return, your item must be unused and in the same condition you received it.

Security

WHAT PAYMENT METHODS DO YOU ACCEPT?

Your security is our priority: Our site only offers secure and guaranteed safe payment methods. We accept: Credit cards Debit cards Your bank details or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not currently accept checks.

IS MY INFORMATION SECURE?

Yes !

The "HTTPS" in our store URLs reflects the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-commerce merchants, we are aware that using SSL is becoming essential these days. It's the best way to protect your data and protect yourself against hackers and identity theft. Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which stands for "secure" and is added to the "http" protocol on the website in the address bar.

FAQ